FAQ
About Customization
What kind of photos should I upload?
We recommendat least 3 clear photosof your pet from different angles (front, side, and a close-up). Natural lighting helps! The more detail we see, the better we can capture your pet’s personality.
Can I choose what’s included in the artwork?
Yes—for most 2D artworks like portraits, illustrations, and ceramic paintings, you can freely request details such as specific poses, expressions, or accessories.
These are usually included at no extra charge.
For 3D pieces like sculpted mugs, plaster carvings, or leatherwork, extra customization (e.g., adding multiple pets or complex elements) may require additional work and cost.
In such cases, we’ll confirm with the artist before proceeding.
Regardless of category, if you have a request that goes beyond the listed options,
please contact us first at: jlk95752@gmail.com
Can I add my pet’s name or a message?
Absolutely. Most of our products supportname engraving or custom text. You can add this in the customization section or leave us a note at checkout.
Will I see a preview before it’s made?
For most custom pieces, yes.
We’ll send a sketch or draft to the email you provided before production begins.
If we don’t hear back within 48 hours, we’ll assume everything looks good and proceed with the final creation.
To avoid delays, please keep an eye on your inbox (and spam folder—just in case).
What if I’m not happy with the preview or sketch?
We offer one free revision after the initial preview.
Additional changes may incur a fee, depending on the product type and artist.
We'll always let you know in advance before proceeding with extra charges.
Ordering, Shipping & Delivery
Do you ship internationally?
Yes, we can deliver to almost every region around the world.
Do you use eco-friendly packaging?
Yes! All of our packaging is100% biodegradable and plastic-free.
We care deeply about sustainability—every piece is carefully wrapped to protect your item and the planet
What if my item is damaged during shipping?
We do our best to pack everything securely, but for fragile items like ceramics, occasional damage may still occur.
If your item arrives broken, please email us at kaijieliu016@gmail.com with a video of the damage.
We’ll offer either a refund or a free remake, depending on your preference.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Can I cancel my order after payment?
If your piece hasn’t entered production, you can cancel your order and receive a full refund.
However, once production begins, cancellation is no longer possible.
Our artists invest time and creative effort even before crafting starts—designing sketches, selecting materials, and preparing your custom piece.
This work cannot be reused or undone, and we respectfully ask for your understanding.
Sharing & Community
Can I share my finished piece?
Yes, please do!
Share your photos and story on Instagram, TikTok, Pinterest, or anywhere you like—and don’t forget to use #sirmeow so we can find you.
You’re also welcome to leave a review with photos of your piece and your pet. As a thank-you, we’ve prepared beautiful gifts for our community members who share their stories. 🎁
We love seeing your stories, and so does our whole community.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.