How It Works

Step 1: Pick Your Style

Start by choosing the product style you’d like to customize right on the product page — whether it’s a sweet portrait in a frame or a full-body sculpture. Pick the one that feels just right for you and your pet, then go ahead and place your order.🐶🐱✨

Step 2: Tell Us About Your Fur Bab

After You Order

Once your order is placed, you’ll receive an email with a link to our Customization Request Form—where you can share:

  • Eye style, facial expression, or mood
  • Unique features (tongue out, curled ears, markings, etc.)
  • A short story or personality notes (optional)

Photo Guidelines

Please prepare 3–5 clear photos before filling out the form:

  • Portrait/Frame styles: front-facing photo + one color reference
  • 3D styles: front-facing, top view, side views, and a pose reference

The clearer your photos and details, the better we can capture your pet’s unique charm.

Step 3: Confirmation & Production Schedule

Within 48 hours of receiving your completed form, we’ll send a confirmation email that includes:

✔️ Our interpretation and understanding of your custom request

✔️ An estimated completion timeline

Please take a moment to review everything — once you give us the thumbs up, we’ll officially begin creating your one-of-a-kind piece!

Step 4: Progress Preview & Final Approval

  • When your piece is about 80% done, we’ll send you some preview photos or a short video so you can see how things are coming along. If anything feels a bit off, don’t worry — just let us know and we’ll do our best to make adjustments.
  • Once it’s 100% finished, you’ll get another look before we send it off for good. ❤️

📌 Kind Note:

We totally understand that ideas might evolve along the way, and we’ll try our best to keep up. But big changes — like switching colors, poses, or expressions — may not be possible once we’re further along.

Step 5: Shipping & Sharing Rewards

Once your fur baby’s piece is shipped, you’ll receive a shipping confirmation with tracking details.
Get ready — your fur baby’s portrait is almost there!
🎁 Special Thank-You Gift:If you share your custom piece on any social media platform within 2 months of receiving it, tag us @ourstore and send us a screenshot—we’ll send you a beautiful gift as a thank-you! 🎁